— Questions & Answers
FAQ
Help for buyers, sellers and anyone using the Morning Glory ticket marketplace.
For buyers
Are resale tickets safe to buy?
Yes. Every fan-to-fan listing is manually reviewed before it goes live, and every order is backed by our 100% Money Back Guarantee. If a ticket turns out to be invalid or not as described, we will refund you.
Why can resale prices be above or below face value?
Sellers set their own price. We do not control pricing, but we cap the number of tickets per listing and remove listings that look suspicious or unfair.
How do I report a problem with a ticket?
Open your order in the members area and click “Report a problem”, or email hello@oasismorningglory.com within 48 hours of the event. Include your order number and a description of what went wrong. We will investigate and keep you updated.
What happens if the concert is cancelled?
If an event is cancelled, we will refund the buyer in full. Sellers will not be paid for cancelled events and should not send tickets that are no longer valid.
For sellers
What is the 10% admin fee?
We keep 10% of the resale price to cover payment processing, listing review, customer support and buyer protection. You receive 90% of the sale price.
When will I receive my payout?
Payouts are sent 5 days after the event has taken place, assuming there are no disputes and the buyer has confirmed the tickets worked. We send the money to the bank details saved in your members area.
What proof do I need to upload?
Upload a clear photo or PDF of your original purchase confirmation, receipt, or the tickets themselves. The proof must show the event, date, section, row and quantity. We cannot approve listings without acceptable proof.
Can I edit or remove my listing?
You can remove an unsold listing at any time from your members area. Once a listing has sold, it cannot be cancelled because the buyer has already paid.
How are bank details kept safe?
Bank details are stored securely and are only visible to you and our admin team for the purpose of sending your payout. We do not share them with buyers.
Disputes and listings
How do I dispute a listing?
If you believe a listing is fake, overpriced or breaks our rules, click “Report this listing” on the event page or email hello@oasismorningglory.com with the event, section and a screenshot. We review reports within 24 hours.
What happens during a dispute?
We pause the seller's payout while we look into the issue. We may ask the seller for more proof and the buyer for details of what happened at the venue. We aim to resolve disputes within 10 working days.
Will the seller know I disputed?
We share only the information needed to resolve the dispute. Your personal contact details are not passed to the seller.
Still stuck? Contact us and we will help.