Refund & Cancellation Policy

Event cancelled: If a show is cancelled and not rescheduled, you will receive a full refund to the original payment method within 14 days of the cancellation announcement.

Event rescheduled: If a show is rescheduled, your tickets will usually be valid for the new date. If you cannot attend, contact us within 7 days of the reschedule announcement to request a refund.

Change of mind: Tickets are non-refundable if you simply change your mind or cannot attend, unless the event is cancelled or rescheduled as described above.

Faulty or incorrect items: If an item arrives damaged, defective or not what you ordered, contact us within 14 days of delivery. We will arrange a replacement or full refund, including return postage.

Change of mind: Unworn, unwashed items in original packaging can be returned within 14 days of delivery for a refund or exchange. Customers are responsible for return postage unless the item is faulty.

Made-to-order / limited items: These are produced in small batches and cannot be returned for a change of mind unless they are faulty.

Buyers: Resale tickets are listed by other fans and approved by us after proof of purchase is checked. If the event is cancelled and not rescheduled, or a resale ticket is found to be invalid or already used, you will receive a full refund and the seller's payout will be withheld.

Change of mind: As with face-value tickets, resale purchases cannot be refunded simply because you can no longer attend. You are welcome to list the tickets for resale yourself from your members area.

Sellers: You can cancel a listing at any time before it sells. Once sold, the sale is final. We deduct a 10% admin fee and pay the balance to your registered bank details around 5 days after the event, provided there is no dispute. If a buyer reports a problem with your tickets, the payout is paused until it is resolved and may be cancelled.